Waiter

SUMMARY:
A Waiter is responsible for providing exceptional dining service to guests by taking orders, serving food and beverages, and ensuring a seamless and enjoyable dining experience. The Waiter plays a key role in representing the restaurant’s brand, maintaining service standards, and ensuring guest satisfaction throughout their meal.
Key Responsibilities

• Greet guests warmly and escort them to their tables when required.
• Present menus and explain daily specials or promotions.
• Take accurate food and beverage orders and relay them to the kitchen and bar.
• Serve meals and drinks promptly and professionally.
• Check on guests regularly to ensure satisfaction and handle additional requests.
• Clear tables efficiently and reset them for the next service.
• Process payments and handle cash or card transactions correctly.
• Maintain a clean and organised dining area.
• Follow all health, hygiene, and safety regulations.
• Coordinate with kitchen and bar staff to ensure smooth service flow.
• Upsell food and beverage items to increase sales.
• Handle guest complaints or concerns with professionalism and escalate when necessary.
• Assist with opening and closing duties as assigned.
• Participate in staff meetings and training sessions.

POSITION INFO:
Qualifications & Experience

• Matric (Grade 12) preferred.
• Previous experience as a waiter/waitress in a restaurant, hotel, lodge, or café (advantageous).
• Basic knowledge of food and beverage service.
• POS system experience is beneficial.

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly, outgoing personality.
• Ability to multitask in a fast-paced environment.
• Good memory and attention to detail.
• Ability to upsell menu items effectively.
• Team player with a positive attitude.
• Strong organisational and time-management abilities.
• Professional appearance and grooming.
• Ability to handle pressure and busy service periods.

• Ability to stand and walk for long periods.
• Ability to carry trays, plates, and drinks safely.
• Stamina to work long shifts, including evenings and weekends.

• Shifts may include weekends, evenings, public holidays, and split shifts.
• Work environment includes restaurants, hotels, lodges, bars, or events/banqueting settings.