WAREHOUSE SYSTEMS AND ADMIN COORDINATOR

SUMMARY:
A vacancy has become available in Johannesburg for a Warehouse Systems and Admin Coordinator to assist with the smooth operation of the Warehouse.

POSITION INFO:
Responsible for all system administration of the WMS, this includes setting up new users, assigning roles, and assisting with other day-to-day related queries.
● In conjunction with the IT Support department, responsible for the timely resolution of WMS support queries.
● Coordinate projects and ensure the successful and timely completion of new WMS projects.
● Ensure that proper roll-out and training is implemented for the relevant stakeholders for new WMS projects.
● Assist all departments with the analysis of the system information (extracts reports).
● Evaluate, enhance, and control systems, flows and procedures.
● Implementing and maintaining procedures/administrative systems.
● Process and manage relevant data reports.
● Provide Management with periodic statistics and present reports in the form of graphs, charts, and tables to Management.
● Assist with managing the Administration department, including but not limited to, ensuring that all PODs, credit notes, route sheets and the like are filed.
● Follow up on missing PODs, route sheets and credit notes with the relevant departments.
● Maintenance of the archived paperwork.
● Assist with administrative functions such as stock adjustments, transfers, tracking of deliveries, reporting incidents, answer customer inquiries, solve complaints and investigate delivery issues.
● Coordinate and assist with overseeing all administrative aspects relating to 3PL service providers including but not limited to invoices, delivery notes, waybills, track and trace, uplift requests, proof of delivery, over, short, incorrect, and damaged delivery issues.
● Assist with troubleshooting and resolving service and operational issues impacting service delivery in the Warehouse.
● Accountable and responsible for providing feedback and courteous service to customers (internal and external), handling client concerns and directing problems to suitable department heads.
● Participate in change initiatives required in the Warehouse and provide feedback appropriately to Management.
● Identify cost-saving opportunities and implement cost-reduction principles and procedures.
● Other duties as assigned.
Education and Required Skills
● Relevant Diploma/Degree – Essential
● Excellent Computer Skills (experience in WMS & ERP systems essential)

● At least 3 – 5 years of warehouse supervisory experience
● Analytical minded person
● End to end general warehouse management experience.
● Excellent skills in planning, controlling, organising, and communication are required.
● Ability to develop and execute a root cause analysis and fix.
● Ability to develop new and innovative operational solutions.
● Self-starter attitude
● Strong written and verbal communication skills