Villa Manager

SUMMARY:
We are looking for an experienced, passionate, and hands-on 𝗩𝗜𝗟𝗟𝗔 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 to oversee the daily operations of a stunning boutique-style property in Vilanculos, Mozambique.

POSITION INFO:
This intimate, high-end villa accommodates a small number of exclusive guests and offers an understated, effortless luxury experience. The ideal candidate will bring warmth, structure, and sophistication to every aspect of the guest journey.

Candidate Responsibilities:

• Deliver seamless, high-touch guest service from pre-arrival communications to on-site hosting. Be present but unobtrusive, ensuring guest needs are anticipated and met with care and attention.
• Oversee and mentor a team of 8–10, helping to build capacity and confidence within a young but committed team. Implement practical, visible systems to ensure consistent 5-star delivery.
• Create and manage standard operating systems across all areas—suites, public spaces, pool, gardens, kitchen, laundry, and more. Ensure all areas meet luxury presentation and cleanliness standards at all times.
• Monitor catering and cleaning supply levels, ensuring ordering is appropriate to occupancy and usage.
• Manage staff leave rosters and daily schedules in a way that supports the business needs while preventing leave accumulation.
• Maintain high standards for punctual meals, consistent food presentation, and overall guest-facing service delivery.
• Serve as the primary on-the-ground point of contact for hands-on owners based in Johannesburg. Provide proactive feedback, updates, and follow-through on all requests and maintenance issues.
• Build and maintain strong relationships with trusted third-party service providers and local partners for excursions, services, and maintenance.

• Previous experience in a senior hospitality role (Department Head or above), preferably in a luxury boutique or lodge environment.
• A natural systems thinker who brings structure, order, and accountability to daily operations.
• High emotional intelligence, professionalism, and an energetic, solution-oriented mindset.
• Proven ability to lead by example and uplift a team through positive mentorship.
• Fluent in English; Portuguese is an advantage.
• Strong communication skills (written and verbal) and confidence engaging with guests, owners, and suppliers.
• Well-organised and systematic in approach to multitasking and delegation.
• Must be based in, or willing to relocate to, Vilanculos. A living allowance is provided, and assistance will be given in securing accommodation.
• Preference will be given to candidates with Mozambican work documents or those eligible to work in Mozambique, though permit support can be offered for the right person.