Veterinary Receptionist

Key Responsibilities

• Welcome clients and patients on arrival and create a calm, professional first impression.

• Manage incoming calls, e-mails, and enquiries promptly and professionally.

• Schedule and coordinate appointments, admissions, and discharges.

• Keep clients informed and comfortable while waiting, including during emergencies.

• Handle client accounts, process payments, and issue invoices accurately.

• Capture and maintain accurate client and patient records on Avimark.

• Process referrals and liaise with referring practices where required.

• Support the clinical teams with case-related admin, including estimates and discharge paperwork.

• Log and escalate client complaints in line with the Client Complaints Policy & Procedure.

• Assist with general reception and clinic administration duties as needed.

• Work closely with nursing, veterinary, and management teams to ensure smooth patient flow.

• Communicate calmly and clearly under pressure, particularly during emergency admissions.

• Support a multidisciplinary specialist referral environment where patient care always comes first.