Veterinary Practice Manager

SUMMARY:
The Veterinary Practice Manager is responsible for the business activities of the practice including hiring and training employees, working with management to prepare financial statements and budgets, monitoring key performance indicators and setting fees, maintaining inventory and an inventory control system. This is a leadership position with the additional responsibility of ensuring a positive work environment to achieve practice goals.

POSITION INFO:
Requirements:

• Proven experience within a similar working environment.
• Additional certification based on Vet practices. 
• Excellent administration skills
• fluent in AFRIKAANS and English

• Promotes a client-centred environment and facilitates programs and processes that meet client needs.
• Maintains the practice philosophy for attracting new clients and retaining existing clients.
• Facilitates resolution of client problems that doctors, or other staff members cannot finalize.
• Hire and train new staff
• Schedule staff on ERS and sign off payroll remunerations and leave reports sent by the payroll administrator.
• Perform all payroll-related duties required e.g., hiring, disciplinary hearings, training and leave approvals
• Review financial statements and key performance indicators and discuss them with management.
• Set goals for hospital performance based on previous data collected.
• Supervise usage of practice software to ensure that clients records are entered consistently and correctly.
• Sign off invoices and process GRV packs for the finance department.
• Ensure adequate stock of supplies are available.
• Schedule hospital maintenance to ensure practice medical standards are met.
• Design and administer safety and security regulations and training.
• Indicate new programs and market services through public relations campaigns.
• Promote internal marketing programs to increase client/patient visitation rate.
• Maintain effective advertising on social media platforms.
• Organise in store promotions to improve sales and create awareness of new stock.
• Maintain core values and standards of the practice.
• Promote a cooperative working environment among staff members, understand the value of teamwork, show enthusiasm and willingness to learn.
• Take an active role in practice staff meetings.
• Promote continuous quality improvements.
• Maintain inventory and inventory control systems.
• Sign off daily cash-ups.
• Purchase stationary required.
• Purchase cleaning stock to ensure the practice is clean and medical standards are met at all times.
• Consult with suppliers on new products and prices.
• Plan and organize all veterinary administration and personnel activities.
• Consult customers.
• Ensure compliance with regulatory agencies and the law.