SUMMARY:
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POSITION INFO:
We’re looking for a friendly, organised and animal-loving Front Shop Assistant to be the face of our veterinary practice. This role is perfect for someone who enjoys working with people and pets, thrives in a busy environment, and pays close attention to detail. You'll be the first point of contact for our clients—whether they’re picking up pet food, booking appointments, or needing advice on products.
Key Responsibilities:
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Greet and assist clients in a warm, professional manner
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Handle retail sales of pet food, pet care products, and accessories
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Maintain a clean, well-stocked and visually appealing front shop area
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Process payments (cash/card), handle returns, and issue receipts
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Provide basic product knowledge to help clients choose suitable items
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Answer incoming phone calls and assist with queries or redirect as needed
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Assist with booking appointments and managing the reception area when required
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Monitor stock levels and assist with stocktakes and ordering
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Support the clinical team with general admin and customer service tasks
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Ensure the shop area meets hygiene and safety standards
Requirements:
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Previous retail or front-desk experience (ideally in a veterinary or pet care environment)
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Excellent communication and interpersonal skills
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Good organisational and multitasking abilities
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Comfortable with basic computer systems and point-of-sale software
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Able to work in a fast-paced, customer-facing environment
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Passionate about animals and client service
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Reliable, punctual, and team-oriented
Bonus Points For:
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Experience in a veterinary or pet-related retail setting
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Knowledge of pet nutrition or parasite control products
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Bilingual or multilingual skills
Why Join Us?
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Be part of a compassionate, dedicated team that loves animals
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Training and development opportunities
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Staff discounts on selected products and services
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A rewarding role where no two days are the same!
