Vehicle Damage Coordinator

SUMMARY:
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POSITION INFO:

Overview

Effectively co-ordinate and monitor the damages, repairs and claims processing, with continuous improvement of productivity, capacity management. and agility to act on fluctuations at Final Line, VLD and ACSA. Monitor the performance with regards to damage repairs, collating repair quotes and claims handling, and initiate necessary actions to improve continuously, at process, staff and systems performance levels.

Minimum requirements

• Matric

• Strong MS Office skills and experience, including MS Excel (Vlookup, Pivot Tables, Data handling)

• V-Motion and SAP experience and working knowledge

• 3 – 5 years Logistics / Supply Chain environment experience

• Solid data understanding and presentation skills

Responsibilities

Damage & Incident Management

• Capture and update all damage-related information and KPIs on the relevant systems.

• Compile and submit accurate daily, weekly, and monthly damage reports to Line Managers, Regional Operations Manager, and SHEQ.

• Monitor repair turnaround times and escalate delays to suppliers or management where necessary.

Compliance & Claims

• Verify that all QPRs, Incident Reports, and supporting documentation are completed in line with client requirements.

• Maintain records of all damages, repairs, and insurance-related documentation for audit readiness.

Operational Oversight

• Control vehicle movements in the Damage and Distribution (DAD) area, ensuring efficient flow in and out.

• Oversee supplier repairs and touch-ups, ensuring they are co-signed by the company before release.

• Ensure new K-Sheets are placed on repaired units in the Hospital area and units are moved to the correct section timeously.

• Monitor and maintain parking bays/lanes across facilities to eliminate risks of accidents.

• Support accident investigations at the yard and liaise directly with clients regarding damage reports.

Awareness & Prevention

• Conduct and drive damage awareness campaigns across sites to reduce incident frequency

• Facilitate toolbox talks and refresher sessions with staff and drivers on damage prevention.

• Collaborate with Site Managers and Supervisors to reinforce accountability and embed preventative practices.

Continuous Improvement

• Identify recurring damage trends and recommend process improvements to reduce costs.

• Benchmark against best practices and ensure damages do not exceed allocated stretch budgets.

• Work with cross-functional teams (SHEQ, Operations, and Technical) to implement long term preventive solutions.

Site & Equipment Checks and Repairs

• Conduct regular inspections of site facilities

• Ensure operational areas are safe, hazard-free, and aligned with safety and compliance standards.

• Monitor, check, and report on all site equipment

• Log and escalate any faulty or damaged equipment for repair or replacement.

• Coordinate with Facilities and SHEQ teams to address site or equipment repairs promptly.