VIP Account Manager - iGaming (Sports Betting & Online Casino)

SUMMARY:
Exciting opportunity to launch or further develop your career in the online gaming industry and immerse yourself in cutting-edge technology and innovation.

POSITION INFO:

Company Overview & Role Summary:

This online gaming company offers betting and gambling products to the South African market and have partnered with leading wagering software providers to offer our players a first-class gaming experience.  

Role Purpose:

The VIP Account Manager is responsible for the retention, growth, and relationship management of high-value players across Sports Betting and Online Casino verticals

The role focuses on:

• Increasing player lifetime value
• Driving retention and reactivation
• Delivering personalised, compliant, and exceptional service
• Protecting the business from fraud and responsible gambling risks

Qualifications, Skills & Experience 

• Minimum 2–3 years’ experience in sports betting / online casino environment
• Experience in customer service, and VIP management
• Strong Excel/data interpretation skills
• Fluent in English with good communication skills (read, written and spoken) 
• Qualification: Must have a matric and tertiary qualification will be advantageous
• Experience in an online gaming industry is a pre-requisite for the role
• Be willing to work onsite – Mon – Fri 08h00 to 17h00 and 15h00 to 12h00 (Rotational shifts)
• Must have reliable and secure transport arrangements or own transport (note evening shift ends at 24h00)

Clear Criminal Record - Successful candidates will go undergo background and credit checks.

Key Responsibilities 

• VIP Relationship Management
• Retention and Revenue Growth
• Promotions and Bonus Management
• Responsible Gambling and Compliance

Operational excellence  

Remuneration: Market related