Utilities Portfolio Lead

Recruiter:

AJ Personnel

Job Ref:

JHB003454/AJ

Date posted:

Thursday, May 15, 2025

Location:

Pretoria, South Africa

Salary:

30000 Monthly

SUMMARY:
Our Client who is in the utilities / metering services sector is looking for a Client Success Lead to manage & grow the Clients' portfolio

POSITION INFO:
Minimum Requirements

Grade 12, tertiary qualification (BCom) advantageous
Five years of experience in the utility industry will be advantageous
Proficiency in Microsoft Office with intermediate to advance Excel

Responsibilities

Client retention & growth through additional services or more buildings
Drive operational outcomes to exceed client expectations
Build a professional relationship with the Clients’ key Stakeholders in conjunction with the Client Success Lead
Maintain master client contact list
Attend monthly utility meetings & take minutes and distribute agendas before and after meetings
Attend ad hoc meetings with the Landlord, Tenants, Utility Consultants and various Workshops
Engage with the client to determine requirements & present a full scope of solution, services and technologies
Monthly billing approval & manage the billing process
Quality control
Ensure that the billing processed by the respective Utility Administrators
Report on all recoveries and building related issues
Attend to all Tenant queries
Oversee all filed services and site work related issues, this includes full process for job cards, quotes, and installations
Handle all escalated and higher impact queries
Assist Client with resolving issues related to recovery ratios and elevated expenses
Budgets and accruals, facilitate process vis the utility related financial management services
Oversee any portfolio clean-up activities
Global reporting of Client portfolio performance
Internal staff management (Utility administrators)
Where applicable, Council account approvals

TO APPLY:

Only if you meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
Please Apply Online and complete your registration via our website to enable and protect you as a candidate and to accept the new POPIA terms and conditions.
This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL.
However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.
Please take note that the applicants who do not adhere to the minimum requirements will not be considered for the respective position.
Note our clients may expire jobs at their own discretion.
AJ PERSONNEL will only respond to shortlisted candidates.
If you have not received a response within two (2) weeks from applying, your application was then unsuccessful for that specific position, however your profile remains on our system for future opportunities.

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