Underwriting Support (Policy Administrator)

SUMMARY:
UNDERWRITING SUPPORT (POLICY ADMINISTRATOR)
Location: Randburg, Johannesburg 

NON-NEGOTIABLE REQUIREMENTS: 

• Relevant qualification in Short-Term Insurance.
• Minimum 2-3 years' experience in policy administration.
• Short-term insurance administration experience essential.
• Understanding of policy documentation, endorsements, and renewals.
• Engineering insurance exp. would be ideal. 

POSITION INFO:
Minimum requirements:

• Matric (Grade 12).
• Relevant insurance qualification (e.g., RE, NQF Level 4/5 in Short-Term Insurance).
• 2–3 years’ experience in policy administration or underwriting support within a short-term insurance environment.
• Proven experience in managing data and documentation accurately within defined deadlines.
• Knowledge of short-term insurance administration processes.
• Understanding of policy documentation, endorsements, and renewals.
• Proficiency in data management and insurance systems (experience with GRAIL advantageous).
• Strong administrative and organisational skills.

• Attention to Detail.
• Professionalism.
• Team Orientation.
• Communication.
• Conflict Management.
• Proactivity.
• Customer Focus.
• Adaptability.

• Policy Administration:
  • Process and issue all new, renewal, and endorsement policies accurately and within defined turnaround times, typically within 24 hours of instruction.
  • Maintain and update policy data on the company's system, ensuring integrity, completeness, and compliance with underwriting standards.
  • Prepare and dispatch renewal documentation and confirmation letters in accordance with internal processes.
  • Action all administrative tasks related to policy extensions, endorsements, and contract notes promptly and correctly.
  • Participate in system testing and assist with identifying process enhancements.
  • Maintain accurate and comprehensive electronic filing and record-keeping using e-docs and Papercloud.
• Customer and Broker Service:
  • Respond to broker and internal stakeholder queries in a professional, timely, and accurate manner.
  • Develop and maintain effective working relationships with brokers and business development managers to ensure efficient communication and service delivery.
  • Manage potential conflicts and escalations calmly and diplomatically, ensuring resolution in line with company values.
  • Deliver high levels of customer service that reflect the company's commitment to excellence and reliability.
• Data Accuracy and Compliance:
  • Ensure all policy and customer information is validated and compliant with internal procedures and regulatory requirements.
  • Conduct regular data verification to maintain system integrity and support audit readiness.
  • Adhere to company policies, underwriting guidelines, and confidentiality standards at all times.
• Process Improvement and Team Support:
  • Contribute to continuous improvement initiatives aimed at enhancing efficiency, accuracy, and service quality.
  • Collaborate effectively with team members to ensure workloads are balanced and deadlines are met.
  • Support the broader underwriting and operational teams with administrative assistance as required.