SUMMARY:
It involves underwriting insurance for individuals, covering personal assets and liabilities.
POSITION INFO:
Your:
- Formal Education
- Matric
- NQF 5 in Short-Term Insurance
- Regulatory Exam Level 1
- A minimum of four (2) years Personal Underwriting experience
- Personal Lines Class of Business
- DOFA confirmation from FSB
- Cardinal 360 system experience will be an advantage
will enable you to fullfill the following duties:
- Effectively maintaining underwriting standards and providing quality client service:
- Issuing new policies, renewals, and endorsements on the C360 System;
- Prepare new business quotes;
- Underwrite in accordance with standards, policies and procedures;
- Support the sales team in acquiring and retaining profitable business;
- Attend to administration and written communication;
- Ensure that all documentation is processed accurately & correctly;
- Ensure documentation is checked and authorised if appropriate prior to dispatch;
- Ensure queries are resolved as per company standards;
- Negotiating renewal terms and preparing the renewal documentation;
- Ensure renewal reviews are completed timeously;
- Ensure retentions are calculated;
- Request and monitor survey and survey requirements as per laid down procedures;
- Correct unprofitable policies;
- Ensure policies are not overexposed;
- Checking policies before sending to clients;
- Telephone contact with clients when they phone in with queries or amendments/ additional covers;
- Saving all work electronically.
- Service delivery to ensure customer satisfaction:
- Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards;
- Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved;
- Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals;
- Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
- Maintain effective people practices:
- Align own behaviour with the organisation's culture and values;
- Share and transfer product, process, and systems knowledge to colleagues;
- Collaborate and work with the Underwriting team to ensure required service levels are delivered.
- Continuous improvement to ensure effective service:
- Ensure adherence to organisational policies, practices, and procedures;
- Identify and recommend areas / ways to improve processes.
