Travel Insurance Manager (must have insurance experience)

Duties:

• Maintain service providers Service Level Agreements and contracts with service providers and clients
• Adjudicate claims as per insurance terms and conditions
• Facilitate multiple care aspects (case coordination, information sharing, etc.)
• Develop effective working relations and cooperate with medical team throughout the entire case management process
• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
• Record case information, complete accurately all necessary forms and produce statistical reports
• Promote quality and cost-effective interventions and outcomes
• Monitor assistance for incoming and outgoing calls for travel and funeral products
• Provide assistance with all related services and logistical arrangement according to the prescribed procedures and protocols
• Monitor medical evacuation process
• Monitor repatriation of mortal remains

General

• Recruiting, interviewing and orienting new staff members.
• Monitoring and evaluating staff performance.
• Managing a departmental budget and forecasting budgetary requirements.
• Motivating and inspiring staff and facilitating personal growth. 
• Conducting / arranging training and seminars for continued skills improvement.  Ensuring adherence to company and industry regulations.
• Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.
• Carry out supervisory responsibilities in accordance with company''s policies and applicable laws.
• Oversee FIAS representatives

Qualifications, Education and Experience

• Matric
• FAIS representative (RE 5) 
• Key Individual (RE 1) 
• Min 3 - 5 years supervisory experience 
• Insurance and Claims experience – required

Skills

• Must be computer literate
• Positive approach, compassionate with teamwork skills
• Ability to work with Executives and Corporate Clients
• Effective communication skills
• Ability to interpret insurance policies 

Should you not receive a response within 10 working days, please consider your application as unsuccessful