Travel Desk Agent

SUMMARY:
Because every unforgettable stay is shaped by the experiences in between and the person who brings them to life.
At The President Hotel, guest experiences go far beyond the room. As we continue our journey toward luxury, our Travel Desk plays a key role in curating seamless, personalised and memorable experiences for our guests, from airport transfers to once-in-a-lifetime Cape Town adventures.
We are seeking a dynamic and service-driven Hotel Travel Desk Agent who thrives on creating exceptional guest journeys. This role is ideal for someone who understands both hospitality and travel logistics, is highly organised, and enjoys engaging with guests while managing bookings, itineraries and experiences with precision.
If you love working with people, have a passion for travel, and know how to turn a guest request into a memorable experience, this is your opportunity.

POSITION INFO:
Minimum Requirements

• Matric or equivalent qualification
  - Minimum 2 to 3 years’ experience in a Travel Desk, Concierge or similar role within a hotel environment and willing to work hotel shifts
  - Strong knowledge of Cape Town, surrounding areas and tourist attractions
  - Experience coordinating transfers, tours, excursions and guest logistics
  - Computer literacy including Microsoft Office and hotel systems (OPERA experience advantageous)
  - Well-presented with a professional and polished approach
  - Excellent communication skills in English (additional languages advantageous)
  - South African ID or valid work permit

• Engage with guests to understand their preferences and recommend tailored experiences
  - Book and coordinate tours, excursions, restaurants, and activities
  - Arrange airport transfers, shuttle services and private transport
  - Ensure all guest experiences are seamless, well-communicated and professionally executed

• Handle travel-related enquiries, bookings and confirmations efficiently
  - Build and maintain relationships with trusted suppliers and service providers
  - Ensure all bookings are accurately recorded and communicated
  - Provide guests with clear itineraries, vouchers and relevant travel information

• Maintain accurate records of all bookings and transactions
  - Ensure timely follow-ups on guest requests and supplier confirmations
  - Coordinate closely with Front Office, Concierge and other departments
  - Stay up to date with local events, experiences and new offerings

• A guest-focused Travel Desk Agentwith a passion for creating experiences
  - Strong knowledge of local tourism and destination experiences
  - Excellent organisational skills and attention to detail
  - Confident communicator with a professional and engaging approach
  - Ability to multitask and manage multiple bookings efficiently
  - A proactive team player who thrives in a fast-paced environment

• Be part of a team that creates memorable guest experiences every day
  - Work in a vibrant, guest-focused hotel environment
  - Play a key role in enhancing the overall guest journey
  - Engage with a diverse international guest base
  - Competitive salary and a supportive team culture