Travel Consultant

SUMMARY:
Role Overview
We are seeking an experienced In-House Travel Consultant to manage and execute travel arrangements for guests visiting our portfolio of luxury safari and beach lodges. This role is commercially aware, detail-driven, and service-focused, supporting both direct guests and trade partners with flights, transfers, charters, and related logistics.
Key Responsibilities

• Quote, book, amend, and manage domestic and regional flights
• Arrange road transfers, air transfers, charters, and scenic flights
• Manage supplier relationships and negotiate preferred rates
• Apply margins and commissions in line with agreed pricing strategy
• Support reservations and sales teams to improve booking conversion
• Issue confirmations, vouchers, and travel documentation
• Proactively manage flight changes, delays, and guest disruptions
• Maintain accurate booking, invoicing, and reconciliation records
• Ensure all travel arrangements align with brand standards
• Assist with reporting on travel revenue and performance
• Provide professional, timely, and personalised guest communication
• Maintain accurate records, confirmations, and supplier documentation

POSITION INFO:
Required Skills & Experience

• Minimum 3–5 years’ experience as a Travel Consultant
• Strong knowledge of Southern and East African travel logistics
• Experience with luxury, safari, or tailor-made travel preferred
• Proven experience quoting and issuing flights and transfers
• Familiarity with airline fare structures and routing logic
• Proficiency in MS Office and travel booking systems
• Excellent written and verbal communication skills

• Highly organised with strong attention to detail
• Commercially aware and solution-oriented
• Calm and professional under pressure
• Guest-focused with strong service ethics
• Collaborative team player