Travel Agent

Looking for a Travel Consultant to join a Travel Agency in Johannesburg.

Duties includes but not limited to: • Monitor and action all email requests for bookings • Use a GDS to: Check availability, Price flight itineraries, Make booking and finalise, Reserve seating, Issue international flight tickets, Amend/ refund bookings, Read booking ‘queues’ • Use industry knowledge and initiative to choose best airlines to approach to meet client’s requirements • Work on own initiative without constant supervision • Update all transactions accurately into the database • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing • Ensure payments are received from clients in good time to meet deadlines • Develop a good understanding of the market and competition • Follow up quotes • Form close ties with staff within airline partners to strengthen relationships • Be aware of, and work towards, sales targets Responsibilities • Compile accurate business emails/reports as required • Acknowledge correspondence within set standards and timescales • Maintain systems to ensure quality control • Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business • Keep accurate records and filing systems both computer and hard copy resources • Maintain high levels of accuracy • Keep product knowledge & operational skills up to date • Undertake appropriate training as required • Work in a positive, proactive and determined manner • Responsible for providing reservations and sales to the direct market both locally and internationally (excluding USA). • Responsible for providing an efficient and personalised reservations and sales service to the direct market and the online clientele of our Tour Operator and Travel Agency business.

• 2 Years relevant experience in a similar environment