Training Facilitator

SUMMARY:
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POSITION INFO:

The Training Facilitator is responsible for conducting comprehensive training needs analyses, designing and maintaining high?quality training material, and delivering impactful learning interventions across the organisation and broker network. The incumbent will ensure that all scheme, product, compliance, and industry knowledge is effectively transferred to support a fully competent, compliant, and fit?and?proper sales and servicing workforce. This includes online and in?person facilitation, assessment, reporting, and adherence to industry regulations and training best practices.

Duties & Responsibilities

• Conduct stakeholder?aligned Training Needs Analysis (TNAs) using feedback from surveys, performance data, and competency requirements.
• Identify knowledge, skills, and compliance gaps within internal teams and Broker partners.
• Develop accurate, up?to?date training material, assessments, e?learning content, and facilitator guides.
• Maintain and update material based on product changes and new legislation.
• Facilitate engaging sessions (virtual and in?person) as per training calendar and ad hoc requests.
• Deliver product, scheme, compliance, induction, system, and soft?skills training.
• Ensure high quality scores on training evaluations.
• Analyse training data using evaluation models.
• Maintain accurate registers, attendance, assessment results, and learner progress records.
• Provide timely training reports for management dashboards, compliance requirements, and WSPs.
• Track CPD completion and Fit & Proper requirements.
• Support implementation and administrative management of learnership programmes.
• Coordinate venues, virtual sessions, equipment, travel, and material preparation.
• Stay updated on industry changes, Medical Schemes Act amendments, and training best practices.
• Recommend programme improvements based on data and feedback.

Desired Experience & Qualification

• Matric Certificate
• A relevant tertiary qualification is advantageous
• Over 3 years of experience as a Training facilitator
• Own transport and valid driver’s license (essential)
• Willingness to work extended and flexible hours as necessary
• Travel will be required for the purpose of conducting training with clients and/or stakeholders