Training Coordinator

SUMMARY:
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POSITION INFO:

Are you a dynamic training professional with a passion for driving performance? We’re looking for an individual with experience preferably within a call centre environment to oversee company training needs.

Key Responsibilities:

• Design, implement, and manage end-to-end training programmes for new hires and existing staff.

• Evaluate training needs through performance reviews, quality audits, and business goals.

• Ensure training materials align with company policies, product updates, compliance standards, and client expectations.

• Collaborate with operations, HR, and client services to ensure continuous learning and performance support.

• Drive a culture of learning, customer service excellence, and ongoing professional development.

Requirements:

• Proven, relevant experience in a similar role.

• Strong knowledge of adult learning principles and modern training methodologies.

• Exceptional leadership, presentation, and communication skills.

• Ability to develop training metrics and measure impact on business performance.

Suitable applications can be emailed to

Note:  Only shortlisted candidates will be contacted