Trainer and ICT Subject Matter Expert

SUMMARY:
ICT SME & Trainer
We are seeking a skilled and dynamic ICT Subject Matter Expert (SME) & Trainer to join our team. This role combines technical expertise with training delivery to ensure users and stakeholders effectively and securely utilise ICT systems and applications.
Applicants living in the East London area are invited to apply.

POSITION INFO:
Key Responsibilities

• Act as the go-to expert for ICT systems, providing guidance, troubleshooting, and support
• Design and deliver engaging training (in-person, virtual, and hybrid) for users and clients
• Develop and maintain training materials, user guides, SOPs, and e-learning content
• Identify skills gaps and implement targeted training solutions
• Monitor training effectiveness and drive continuous improvement

• Degree/Diploma in IT, Computer Science, or related
• 3–5+ years’ experience in ICT support, systems, or training
• Proven training facilitation and content development experience
• Strong communication skills with the ability to simplify technical concepts
• Training/facilitation certification

• Experience with LMS, helpdesk systems, and virtual training tools
• E-learning and change management experience

• Improved user adoption and system efficiency
• High training satisfaction and assessment scores
• Reduction in support queries and user errors