Trainer

The world's leading medical & travel security services company. We are in the business of saving and protecting lives, when involved in medical or security situations.

More than 11,000 multi-cultural medical, security and logistics experts stand by to provide support and assistance from over 1,000 locations in 90 countries.

The Learning & Development & Quality (LD&Q) Department is primarily responsible for the monitoring and improvement of service delivery across the various operational and medical platforms in South Africa.

Through induction, training, evaluation and the new and existing staff are given the relevant skills to maintain and improve performance to the approved standard across the various sections of the Assistance Centre, Aspire and MedFit platforms.

Key Responsibilities:

· To drive top quality of service to International SOS’s clients and members, through the delivery and embedding of development activity as directed; from the core L&D service offering.

· Ensure that to new and existing staff members have the technical, functional and behavioural skills required for their roles.

· To represent and demonstrate best practice in operational delivery to their functional platform at all times.

· To be a custodian of our brand and our values, supporting a culture where people are motivated to learn.

· With strongly established relationships provides continuous feedback on the performance trends and training needs of individuals and the functional platforms to relevant stakeholders.

· Gives direction on what is communication, learning, operational and management needs.

· Makes learning recommendations as required to the relevant stakeholders to improve performance trends and training needs of individual and the operations /medical platforms.

· Completes Learning Support Request (LSR) in collaboration with function or admin manager.

Required Competencies

Facilitation Skills

Is effective in a variety of formal and informal facilitation settings: one-on-one, small and large groups, with peers, direct reports and bosses; is effective both inside and outside the organisations on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Motivating Others

Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Functional/technical skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Sizing Up People

Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Self Development

Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deeply strengths; works on compensating for weakness and limits.

Required Work Experience

· Delivery of training in a variety of settings.

· Design of training material.

· Previous education/training experience favourable.

· Previous experience working on functional platform favourable.

. OH&S experience.

Required Qualifications (Brief description of the educational background needed to perform the job)

· External qualifications in Learning and Development preferred.

· Tertiary educational qualifications preferred.

. Excellent English written and spoken.

Only shortlisted candidates will be contacted within 7 working days.