Trainer

SUMMARY:
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POSITION INFO:

Responsibilities:

• Co-ordination and Execution of People Calendar
• Plan and facilitate the training required for Orientation
• Developing Champions (LAS, LAR, LARC)
• Customer Service workshops
• Lobby Host
• How we win together workshops
• People Promise and Service Promise
• Leading with Heart
• Health and Safety training
• All courses contained in the training continuum including management training plans
• Build effective working relationships with Area Coaches and Restaurant General Managers to align, facilitate, and support the Training function within a company restaurant
• Communicating effectively with a Restaurant General Manager and Area Coach regarding any Training practices in a restaurant that need to be maintained or changed and holding the team accountable to make these changes through effective coaching
• The Trainer will work with the Business Partner and AC to identify management training needs, including individual training needs, and search for training solutions to identify those needs
• Training, Coaching, and Guiding staff on all company policies regularly
• Providing effective feedback Training strategies that have to be implemented to achieve restaurant objectives.
• Escalating Training concerns in the restaurant that affect the strategic goals of the Operations Department.
• Conducting Performance appraisals and interviews with possible development candidates and ensuring that management staff in the restaurant are certified to Lead a Shift or Lead a Restaurant
• Overseeing the completion of any Vault courses (including Modules, new product launches, as well as management certification) and taking corrective steps should employees fail to complete assigned courses timeously
• Mentor and coach management trainees
• Coordinate the Development Record sign-offs.
• Ensuring that there is a Training plan in place in every restaurant which will be managed through the RGM and Training Captain with the HRBP overseeing the process.
• Ad Hoc Responsibilities
• Assist with the Tracking and Reporting of Training Deliverables including:
• Trainees- Team member Basics are completed within 30 days of employment online
• New Team Members complete BOH basics within 30 days
• MOH curriculum completed within 30 days
• All-Star curriculum completed within 30 days
• Company tracking documentation is updated weekly to reflect the training status
• Development – Number of benched individuals as per YUM guidelines on effective bench planning
• New Product Launches – Ensuring 100% LTO completion per restaurant.
• Company tracking documentation is updated weekly to reflect the training status
• Assist operations in reaching KPIs by identifying and addressing Gaps in operational tools
  
  

Requirements

• HR and Training expertise, including business culture, policies, etc.
• Excellent knowledge of MS Office
• Excellent interpersonal, communication, and listening skills,
• Valid driver’s license
• How we Win Together knowledge
• Establishing Focus – The ability to develop and communicate goals in support of the business's strategic objectives
• Providing motivational support – The ability to enhance others commitment to their work
• Fostering teamwork – The ability to work cooperatively with others on a team as well as the ability to demonstrate interest, skills, and success in getting groups to learn to work together]
• Empowering others- The ability to convey confidence in restaurant general managers to be successful, especially at challenging new tasks
• Managing change – The ability to demonstrate support for innovation and organizational changes need to improve the organization’s effectiveness
• Developing others – The ability to delegate responsibility and to work with others to coach them to develop their capabilities
• Managing performance - the ability to take responsibility for one’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance and issues promptly
• Attention to communication – The ability to ensure that information is passed to others who should be kept informed
• Oral communication – The ability to express oneself clearly in conversation and interaction with others
• Written communication –The ability to express oneself clearly in business writing
• Persuasive communication – The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
• Interpersonal Awareness- The ability to notice, interpret, and anticipate others' concerns and feelings.
• Influencing others – the ability to gain others' support for ideas, proposals, projects, and solutions
• Customer orientation – The ability to demonstrate concern for satisfying one's external or internal customers.
• Diagnostic information gathering – The ability to identify information needed to clarify a situation
• Analytical thinking – The ability to tackle a problem by using a logical, systematic, sequential approach
• Results orientated- The ability to focus on the desired results of your work or the work of your team
• Thoroughness- Ensuring that one/s own and others' work and information are complete and accurate
• Flexibility – Openness to different and new ways of doing things.

NB! This job is now closed. You can apply for other jobs by uploading your CV.