Trails Guide / Lodge Manager Couple

SUMMARY:
A high-end luxury safari lodge is seeking an experienced TRAILS GUIDE / LODGE MANAGER COUPLE to join their team.

POSITION INFO:
This intimate luxury operation based in Zululand offers guests an immersive wilderness experience combined with warm hospitality, exceptional guiding, and personalised service standards. The ideal couple will be hands-on, mature, adaptable, and comfortable working within a remote Big 5 reserve environment.

Role 1: Trails Guide

Candidate Responsibilities:

• Conduct interpretive game drives and advanced Big 5 walking safaris
• Lead trails experiences in accordance with reserve safety protocols and firearm procedures
• Deliver engaging, conservation-focused guest experiences with strong ecological knowledge
• Ensure guest safety and maintain high guiding and hosting standards at all times
• Assist with vehicle, equipment, and guiding logistics maintenance
• Support lodge operations and guest hosting where required
• Occasionally assist with guiding responsibilities at other lodges or camps within the reserve when operationally needed

• FGASA Full Trails Guide qualification (essential)
• Valid PDP, rifle competency, and up-to-date First Aid certification
• Previous experience guiding within a Big 5 reserve environment
• Strong hosting ability and guest engagement skills
• Calm, professional, and safety-conscious approach
• Passion for conservation, wildlife, and environmental education
• Stable career history with contactable references
• Comfortable living and working in a remote, unfenced Big 5 environment

• Oversee all day-to-day lodge operations ensuring seamless guest experiences
• Manage Front of House, Housekeeping, Food & Beverage, and overall lodge presentation
• Lead and mentor lodge staff while maintaining high service and operational standards
• Handle guest relations, hosting, and resolve any operational challenges professionally
• Manage lodge administration, stock control, reporting, and departmental coordination
• Work closely with the guiding team and kitchen to ensure a cohesive guest experience
• Ensure lodge standards align with luxury 5-star hospitality expectations

• Previous experience managing a luxury 5-star safari lodge is essential
• Proven ability to lead and manage a lodge team within a remote environment
• Strong guest relations and hosting experience
• Excellent organisational, administrative, and communication skills
• Hands-on management style with high attention to detail
• Ability to remain calm under pressure and adapt operationally when needed
• Stable work history with excellent contactable references
• Comfortable living and working in a remote, unfenced Big 5 environment