Tracking Controller

SUMMARY:
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POSITION INFO:

About the Opportunity

Our client is a specialised service provider operating within the vehicle tracking, risk management, and incident monitoring environment. The organisation delivers real-time fleet visibility, risk alert monitoring, and incident response coordination to clients across logistics and security-driven industries.

Through advanced tracking systems and structured reporting, the business plays a critical role in improving fleet safety, reducing operational risk, and supporting proactive decision-making.

Purpose of the Role

The Tracking Controller will be responsible for real-time monitoring of vehicle movements, risk alerts, and tracking data, ensuring that all incidents are accurately identified, logged, and escalated where necessary.

This role forms part of a high-performance control room environment, requiring strong attention to detail, the ability to work under pressure, and confidence in working with Excel and tracking systems.

Key Responsibilities Real-Time Monitoring & Control

• Monitor vehicle tracking systems and ensure continuous visibility of fleet movements
• Identify and respond to high-risk alerts such as:
  • Panic alerts
  • Route deviations / unauthorised stops
  • Speeding and driver behaviour alerts
  • System irregularities (e.g. device disconnects)
• Escalate incidents in line with operational and security protocols

Incident Management & Reporting

• Log, track, and manage incidents accurately in real time
• Maintain detailed tracking records and audit trails
• Generate daily, weekly, and monthly reports using Excel
• Analyse trends and highlight risk patterns or recurring issues

System & Data Management

• Ensure tracking systems and platforms are operational and updated
• Perform routine checks to ensure data integrity and system accuracy
• Maintain organised and accurate records of all monitored activity

Communication & Coordination

• Liaise with internal teams, drivers, and stakeholders
• Provide timely updates on incidents and operational status
• Support coordinated response to incidents when required

Shift-Based Operations

• Work 12-hour rotational shifts (day and night)
• Maintain high levels of focus and performance in a control room environment

Minimum Requirements

• Grade 12 / Matric (essential)
• Strong Microsoft Excel skills (working with spreadsheets, data capturing, and reporting)
• Ability and willingness to work 12-hour rotating shifts (day and night)
• Strong attention to detail and accuracy
• Good communication skills
• Ability to work under pressure in a fast-paced, operational environment

Advantageous Requirements

• Previous experience in:
  • Tracking / control room environments
  • Fleet monitoring or logistics operations
  • Security or incident management environments
• PSIRA registration or security grading qualification
• Exposure to vehicle tracking or telematics systems

Key Skills

Vehicle tracking, Fleet monitoring, Incident management, Risk analysis, Microsoft Excel, Data reporting, Attention to detail, Communication, Problem solving, Time management

Package & Working Conditions

• Salary: R12,000 per month
• Shift-based role (12-hour shifts)
• Rotational day and night shifts
• Office / control room environment

Ideal Candidate Profile

• Highly disciplined and detail-oriented
• Comfortable working with systems and data for extended periods
• Calm and composed under pressure
• Reliable and consistent in a shift environment
• Strong sense of responsibility and accountability

Important Note

This role requires strong Excel capability and the ability to work in a structured, high-focus environment. Candidates must be comfortable working shifts and handling real-time operational data.

Straight talk (because this role needs it):

This is a serious control room role — not admin, not “just capturing data.”
You’re watching live operations, spotting risk, and making sure things don’t go wrong.

The right person will love structure, systems, and staying sharp for 12 hours.
The wrong person will hate this by Day 2.