Tour Guide and Driver

SUMMARY:
Position Overview
The Tour Guide & Driver is responsible for providing boutique hotel guests with safe, professional and personalised transportation and guiding services. The role combines guest transfers, sightseeing excursions, local tours and concierge-style guest assistance, ensuring every guest receives a memorable experience.
Key Duties & Responsibilities
Guest Transfers & Driving

• Provide safe and professional airport, hotel and local transfers.
• Transport guests to restaurants, attractions, shopping areas, wineries, beaches and other destinations.
• Conduct scheduled and private sightseeing tours.
• Maintain excellent knowledge of local routes, attractions and travel times.
• Ensure the vehicle is clean, well maintained and presented to boutique-hotel standards.
• Complete daily vehicle inspections and report any maintenance or safety concerns.
• Assist guests with luggage and personal belongings.
• Drive responsibly and comply with all applicable road and safety regulations.

• Plan and conduct personalised tours and excursions for hotel guests.
• Provide interesting and accurate information about local history, culture, wildlife, landmarks and attractions.
• Tailor tours according to guests' interests, age, nationality and available time.
• Recommend restaurants, attractions, activities and hidden local experiences.
• Keep guests informed about itineraries, departure times and changes to plans.
• Ensure guests receive a safe, enjoyable and professional experience.

• Welcome guests warmly and create a positive first and lasting impression.
• Act as an ambassador for the boutique hotel and destination.
• Provide exceptional personalised service throughout the guest journey.
• Assist with restaurant bookings, activity arrangements and general concierge requests where required.
• Communicate professionally with international and local guests.
• Handle guest questions, concerns and unexpected situations calmly and professionally.
• Maintain guest confidentiality and discretion.

• Maintain accurate transfer and tour schedules.
• Record mileage, fuel usage and vehicle checks.
• Coordinate closely with Reception, Reservations and Management.
• Ensure all required permits, licences and vehicle documentation remain valid.
• Report incidents, accidents or guest complaints immediately.

POSITION INFO:
Qualifications & Requirements

• Grade 12 / Matric.
• Valid driver's licence appropriate for the vehicle being driven.
• Professional Driver's Permit (PrDP/PDP) where required for transporting guests.
• Valid tourist guide qualification and registration where performing regulated tourist-guide duties. In South Africa, tourist guiding is regulated, and guides must complete recognised training and register with the relevant Provincial Registrar.
• Valid First Aid certificate.
• A recognised tourist-guiding qualification/training through an accredited provider.
• Previous experience as a Tour Guide, Lodge Guide, Hotel Driver, Guest Relations Officer, Concierge or similar.
• Previous experience within a 4/5-star hotel, boutique hotel, lodge or luxury tourism environment is highly advantageous.
• Excellent knowledge of the local area and tourist attractions.
• Excellent English communication skills; additional languages advantageous.
• Clean driving record.
• Good knowledge of vehicle safety and basic vehicle checks.

• Warm, friendly and naturally hospitable.
• Excellent storyteller and communicator.
• Confident dealing with international and VIP guests.
• Professional, well presented and punctual.
• Extremely safety conscious.
• Reliable and trustworthy.
• Flexible and willing to work weekends, public holidays and irregular hours.
• Calm under pressure and able to deal with unexpected changes.
• Strong local knowledge and genuine passion for tourism.
• Discreet when dealing with high-profile or VIP guests.
• Able to work independently while communicating effectively with the hotel team