Tour Guide (Cape Town)

SUMMARY:
To deliver Guided Tours and Transfers in Cape Town

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• To deliver guided Tours and Transfers in Cape Town, Winelands, Hermanus and surrounds at an &Beyond standard
• Must be flexible and willing to help in the office or in the field when required
• Must be willing to go the extra mile for guest to ensure that they are given a unique &Beyond experience
• Must be willing to distinguish &Beyond as offering a better guided experience compared to our competitors
• Must be able to perform basics admin skills to assist in the recording of information and doing tour feedback
• Must be safety conscious, and report any safety related issues to management as soon as possible
• Assist with document deliveries when required
• Assist with having vehicles cleaned and taking vehicles for services when required.
• Make sure that guests delights are being done in the best possible way
• Be in the know of competitors and give possible ideas of how we can do better
• Attend to guest requests or complaints promptly and in an appropriate manner and advise management of any complaints as soon as complaints arises
• Maintain regular communications and good relations with the JNB Ground Handling office, informing them of any changes regarding guest activities
• Attend meetings, training sessions, educational sessions, year-end functions and team buildings
• Vehicles:
• As you will be responsible for the company vehicle you need to make sure all maintenance and safety related issues pertaining to the vehicle are reported immediately   
• Report any shortages or losses to your Vehicle Viewing Aids, and make sure they are clean and to &Beyond standards
• Make sure your vehicles are always spotless and ready for guests
• Be safety conscious when driving, and drive within speed limits all the time

KNOWLEDGE REQUIRED:

• Valid CATHSSETA training certificate for the Western Cape area
• Registered with the Department of Economic Development and Tourism in Cape Town
• Valid Tourist Guide Card and badge for the Western cape area
• Drivers licence with valid PDP
• Valid First Aid Certificate
• Destinations general

SKILLS REQUIRED:

• Problem-solving
• Good communication skills – verbal
• New business development
• Time management
• Sense of teamwork
• Administration
• Attention to detail
• Good interpersonal skills
• Experiential Creativity – Crafting experiences
• Strong focus on guest/client delight
• Computer Skills is advantageous
  • Good English email etiquette
  • Good in MS Word
  • Microsoft Outlook
  • MS Excel

PERSONAL ATTRIBUTES:

• The candidate must have enthusiasm and a commitment to meeting &Beyond standards
• Energetic, pro-active and a love for guiding people to make a difference
• Must be self-motivated and have the ability to work on your own and as a team
• Hardworking , eager to learn and willing to go the extra mile
• Well presented
• Be safety conscious
• SMILE

EXPERIENCE REQUIRED:

• Minimum of 2 years previous guiding experience

The successful candidate must have a passion for guiding, and a positive outlook while being responsible, flexible, self-motivated, an excellent team player, creative, committed, hardworking and eager to learn.

We reserve the right to not make an appointment