Tour Consultant

SUMMARY:
A specialist safari travel company, known for crafting tailor-made journeys across East and Southern Africa, is looking for a driven TOUR CONSULTANT to join their sales team.

POSITION INFO:
This role suits a seasoned travel professional who knows the South African safari and lodge landscape inside out and can turn a client enquiry into a seamless, unforgettable itinerary.

Core Criteria:

• Degree or Diploma in Travel and Tourism or a related field
• 3-5 years experience as a Tour Consultant in South Africa
• Extensive knowledge of South African properties, lodges and destinations
• Solid understanding of tour operations in South Africa, including planning and execution
• Excellent written and verbal English communication skills
• Strong attention to detail, multitasking ability and an independent work ethic
• Own transport required
• Proactive, with a positive and solutions-focused approach

• Engage with clients via WhatsApp, email and phone to manage enquiries, bookings, itineraries and payments
• Prepare and review quotations, negotiate supplier rates and confirm accurate pricing and room configurations
• Coordinate reservations for accommodation, flights, vehicles and activities, confirming bookings and documenting client requests
• Prepare client briefings and verify daily movement files, ensuring bookings and supplier invoices are accurate
• Provide emergency assistance during client travel, manage complaints and refunds, and support the wider sales team with information

• This is a live-out position
• Meals and airtime provided
• 6-day work week: Monday to Friday 8am to 5pm, Saturday 9am to 1pm