Toll and Helpdesk Technician

Job Title: Toll and Helpdesk Technician

Duties and Responsibilities:

• Maintain PCI compliancy
• Linux System with Oracle support, maintenance and monitoring
• Working closely with the TCH Technicians to resolve issues at plazas and lanes
• Fault finding, trouble shooting and recovery of Linux based systems
• Fault finding, trouble shooting and replacing faulty network equipment
• Collection and loading of raw data from remote sites when required
• Adherence to service levels and turnaround time
• Investigate user or toll system problems, reporting needs, system problems, and other user or company needs
• Logging, monitoring, solutions and closing of reported system problems
• Liaison and resolving of system problems with overseas supplier
• Liaison and resolving of network problems with the network support contractor
• Database and system consistency and performance monitoring
• Document problems and solutions for future reference
• Maintain communication infrastructure to remote sites
• Maintain confidentiality with regard to information being stored, processed, or accessed
• System support for remote locations
• Perform daily, weekly and monthly checks on system performance
• Perform preventative maintenance
• Maintain and control data centre
• Submission of Monthly reports
• Maintain neat and tidy workspace, and storeroom
• Maintain, control and support of all toll system inventory (Software and Hardware) assets and updated assets and inventory lists
• Ensure compliance with Bakwena rollup schedules and requirements
• Ensure uptime for all related servers and workstations
• Work shifts, including weekends and public holidays
• Be the main point of contact of the IT Helpdesk and log calls
• Provide support for end users.

Qualifications, Skills and Competencies:

• Qualification Types: Diplomas, Technical Qualification