Toll and Helpdesk Technician

SUMMARY:
Our client is looking for a Toll & Helpdesk Technician to join their team in Pretoria

POSITION INFO:
Roles and Responsibilities
Toll & Helpdesk Technician
Location: Hatfield, Pretoria
Type: Full-time
Salary: Market-related, depending on qualifications and experience
 
Our client is seeking a technically strong Toll & Helpdesk Technician to provide second-level support across Oracle systems, Linux environments, networking infrastructure, and tolling systems. The role involves system monitoring, troubleshooting, hardware/software support, and resolving issues across remote toll plaza sites.
 
You will work closely with internal teams, technicians, and suppliers to ensure system stability, data integrity, network uptime, and end-user support.
 
Minimum Requirements:

• Matric
• Own reliable vehicle + Valid Driver’s Licence
• Diploma in Information Technology / IT Management (advantageous)
• Oracle background / experience
• Database experience
• Linux experience (RedHat, Debian or similar)
• Networking experience
• A+ and N+ qualification or equivalent experience
• MS Word & Excel proficiency
• Excellent English communication, writing, and documentation skills
• Strong problem-solving and troubleshooting abilities
• Experience with SAN/server hardware (advantageous)
• SQL knowledge or qualification (advantageous)
• Previous toll system experience (advantageous)

• Maintain PCI compliance across toll systems
• Provide 2nd-level support for Linux and Oracle systems
• Monitor system performance daily, weekly, and monthly
• Troubleshoot Linux-based systems and perform recovery where needed
• Troubleshoot and replace faulty networking equipment
• Maintain communication infrastructure across remote sites
• Work closely with TCH Technicians to resolve plaza and lane issues
• Load and collect raw data from remote sites (when required)
• Log, track, and resolve IT issues via the Helpdesk
• Liaise with overseas suppliers and network support contractors
• Perform preventative maintenance on systems
• Maintain and control data centre operations
• Ensure uptime of servers and workstations
• Document problems and solutions for future reference
• Maintain and manage toll system hardware and software inventory
• Submit monthly reports
• Support end users onsite and remotely
• Work shifts, including weekends and public holidays