SUMMARY:
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POSITION INFO:
ENVIRONMENT:
JOIN the team of a dynamic Technology company who is seeking an experienced Tier 2 Network Support Technician from the ISP industry who can hit the ground running. The ideal candidate will have strong Mikrotik and networking experience, be technically confident, client-facing, and comfortable conducting occasional site visits and surveys. This role requires someone hands-on, reliable, and able to troubleshoot and resolve networking issues efficiently within a fast-paced ISP environment.
DUTIES:
- Provide Tier 2 technical support and escalation handling
- Troubleshoot network, connectivity, wireless, and routing issues
- Configure and support Mikrotik devices and related infrastructure
- Perform client site visits and site surveys when required
- Assist with network implementations and maintenance
- Work closely with internal support and engineering teams
- Deliver professional client service and communication
- Document technical work and updates accurately
REQUIREMENTS:
- Previous experience working within the ISP industry is essential
- Strong understanding of networking principles and troubleshooting
- CompTIA Network+ certification
- Mikrotik certification advantageous
- Ability to work independently and resolve issues proactively
- Reliable transport is essential
- Valid driver’s license
- Comfortable travelling to client sites when required
- Must be available to work full-time in-office in Claremont
ATTRIBUTES:
- Ability to work independently and resolve issues proactively
