Tier 2 NOC Agent

SUMMARY:
A leading telecommunications solutions provider is seeking Tier 2 NOC Agents to join its growing Network Operations Centre team. This opportunity is ideal for experienced support professionals with a strong networking background and exposure to LTE and 5G connectivity environments. If you are passionate about networking, customer support, and troubleshooting complex technical issues, this could be the next step in your career.

POSITION INFO:
Qualifications

• Grade 12 essential  
• A+, N+, and MTCNA (MikroTik) certifications advantageous

• Minimum 3+ years' experience within a technical support environment
• Experience within the Telecommunications industry, specifically LTE and 5G connectivity environments
• Understanding of Layer 2 and Layer 3 services
• Strong understanding of networking fundamentals
• Basic systems administration experience
• Experience with network, server, or workstation installations advantageous  
• Strong problem-solving and troubleshooting skills
• Ability to work shifts and weekends when required
• Excellent communication and customer service skills  

• Monitor customer networks using approved monitoring tools and systems
• Investigate, manage, and resolve incidents escalated through support channels  
• Provide technical support to customers on networking solutions and services
• Escalate and communicate technical issues effectively with internal technical teams
• Follow up on outstanding incidents and service requests to ensure resolution  
• Identify recurring issues and trends and escalate them appropriately
• Maintain high levels of customer service and adherence to service commitments
• Continuously develop product, networking, and technical knowledge