Tier 2 Microsoft Systems Engineer

SUMMARY:
Tier 2 Microsoft Systems Engineer (On-Site Lead) - George, Western Cape

POSITION INFO:
Our client is seeking a skilled and motivated Tier 2 Microsoft Systems Engineer to join their IT team as the on-site lead. The ideal candidate will manage and mentor two other technicians and drive the documentation of currently ad-hoc processes. This role spans hybrid Microsoft environments, including on-premises Windows Server/Active Directory and Microsoft 
365/Azure.

Qualifications, Skills & Requirements

• Microsoft Certified Systems Engineer with 5–10 years’ experience in IT support or systems administration, focused on Microsoft technologies.
• Proficient in Windows 10/11 and Windows Server 2016–2022.
• Strong expertise in Active Directory, Group Policy, AAD Connect, Entra ID, and Azure AD.
• Skilled in Microsoft 365 administration including Exchange, SharePoint, OneDrive, and Teams.
• Competent in PowerShell scripting for automation and bulk administration tasks.
• Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, and experience liaising with WAN vendors on SD-WAN issues.
• Excellent troubleshooting, communication, and customer service skills.

• Certifications: MS-102, AZ-104, ITIL v4 Foundation, CompTIA Network+
• Familiarity with Hyper-V, VMware, Intune, RMM platforms (e.g., Syncro, N-able), and documentation tools (Hudu, IT Glue)
• Understanding of modern security technologies such as Defender XDR, Zero-Trust, or SASE principles
• Experience with ITIL-based practices and ticketing systems

• Must have own transport
• Availability for occasional after-hours support or on-call duty
• Primarily office-based role with some remote flexibility depending on company policy

Key Responsibilities:

• Deliver Tier 2 support for Microsoft systems (Windows OS, Microsoft 365, Active Directory)
• Administer Azure AD, Intune, SharePoint Online, Teams
• Oversee security configurations, patching, and updates
• Troubleshoot workstations, laptops, and mobile devices
• Handle user provisioning, access control, and onboarding/offboarding
• Lead infrastructure rollouts, migrations, and improvements
• Maintain IT documentation and compliance standards
• Manage and mentor on-site technicians
• Coordinate with vendors and clients