Tier 2 IT Support Technician

SUMMARY:
Exciting IT Support Career Opportunity in Manufacturing Leader

Job Title: Tier 2 IT Support Technician

Location: Germiston, Johannesburg

Basic Salary: Negotiable from R 18,000  based on qualifications, skills, and experience.

About the Company

Our client is one of the largest and most stable industrial manufacturing companies in Sub-Saharan Africa. They produce high-quality wire, fencing, and security solutions that support major infrastructure and agricultural projects. The company holds prestigious international quality certifications and is known for its long-term market stability. They are currently expanding their digital systems, which opens up great future career growth paths for their staff.

POSITION INFO:
Your Role

This role is a brilliant opportunity to step up and handle critical second-line IT systems support. You will work in a fast-paced environment where your technical problem-solving skills keep the entire business moving. You will receive excellent internal support while gaining exposure to modern network infrastructure and corporate cloud technologies. It is the perfect environment to sharpen your technical expertise and build a long-term IT career.

Job Description

• Provide friendly first and second-line technical support to all office and factory staff.
• Set up, configure, and maintain desktop computers, laptops, and office network printers.
• Fix Microsoft Windows operating system errors and manage user profiles in Office 365.
• Troubleshoot local area network, Wi-Fi connectivity, and basic internet routing issues.
• Manage the internal IT helpdesk system by logging and resolving technical tickets quickly.
• Configure secure corporate virtual private network connections for remote staff members.
• Keep all computer systems safe by managing routine backups and anti-virus updates.
• Create simple guide documents and maintain an accurate inventory list of IT equipment.
  
  What You Need to Apply

• A minimum of two years of practical IT support experience.
• Good experience fixing computer hardware defects and corporate software faults.
• Basic experience managing user accounts within Microsoft Active Directory.
• A strong, positive attitude with a genuine willingness to learn new technologies.
• Great communication skills to help staff members solve their everyday technical issues.
  
  This exclusive opportunity is managed by TRP