Tenant Liaison Officer - Internship 24 months

SUMMARY:
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POSITION INFO:

TENANT LIAISON OFFICER INTERNSHIP- CAPE TOWN (24 MONTH CONTRACT)

(SHRA Supported Young Graduate Programme)

Role Purpose:

To assist and aid with the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and maintenance. 

Minimum Requirements:

Grade 12  

Relevant qualification in built environment, i.e. building/property management

Administration experience

Computer literacy is essential.

Key Performance Areas:

Marketing

Engage in marketing activities by participating in formal and informal networking activities
Ensure that signage on site is visible
Furnish prospective tenants with product service offerings and required documentation criteria (product and services brochures/pamphlets)

Pre-take on assessment

Assist new applicants in completing forms and documentation
Receive, sort and review application forms from prospective tenants
Assess whether pre-qualification criteria are met and source additional information if required.
Complete credit checks and rate applications that have been through credit vetting process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying tenants and advise that their application has not been approved.

Take on, handover and record keeping

Assist with the leasing process
Input leasing data onto the Novtel system
Scan and upload all documentation to Shared drive and Novtel Relations
Sort hardcopy files in the office
Sort softcopy files on the Shared drive

Accounts

Assist tenants with rental account queries. 

Debt Collection

Assist with the rental collection process through:
- Distributing rental statements
- Following up on tenants that are in arrears
- Distributing arrears letters and final notices
Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each month
- Visiting tenants who are more than 1 month in arrears
Inspecting all arrear rental units weekly to ensure tenants have not absconded.

Tenant relationships / Lease Management

Attending to tenant queries and complaints
Enforcing house rules
Deal with complaints between parties and facilitate an amicable resolution
Issuing notice letters and warnings
Conducting tenant occupancy audits
Network and establish contacts with social workers and welfare agencies, for use by tenants.

Maintenance Queries

Assist tenants with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management system to control maintenance management

Office Administration

Basic office administration as required by the manager.

Welfare Advise and Support

• Network and establish contacts with social workers and welfare agencies

ROLE REQUIREMENTS

GENERIC SKILLS:

Communication 

Computer skills

Facilitation

Customer Service

Relationship Management 

Teamwork

ATTRIBUTES

Emotional control

Persuasion

Assertiveness

Interpersonal Skills

Attention to detail

Adaptability and Flexibility

Situational sensitivity

Undertakings:

Criminal / Credit Check

Salary: Stipend to be discussed during interview

Application Process:

Apply Online or e-mail CV, Qualifications, Head & Shoulder photo, and ID to: , use the Job Title – “Tenant Liaison Officer Intern CPT” as a reference

If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful