SUMMARY:
This role supports the full tenancy progression process from offer accepted through to move-in. Youll liaise with UK-based negotiators, landlords, tenants, and third-party providers to ensure a smooth and compliant tenancy start.
POSITION INFO:
Tenancy Progressor / Lettings Administrator
Support a fast-paced UK lettings team from Cape Town – remote role with hybrid potential
Cape Town | Remote (hybrid likely in future) | R30,000/month | UK working hours
About Our Client
Our client is a well-established UK lettings agency operating across six busy branches. Their Cape Town-based team plays a vital role in delivering seamless, compliant, and high-volume tenancy administration. With a focus on professionalism, efficiency, and customer service, they are expanding their South African operations and offering strong growth potential for experienced UK lettings professionals.
The Role: Tenancy Progressor / Lettings Administrator
This role supports the full tenancy progression process from offer accepted through to move-in. Youll liaise with UK-based negotiators, landlords, tenants, and third-party providers to ensure a smooth and compliant tenancy start. With access to systems like Reapit and Goodlord, you''ll be responsible for managing contracts, compliance documentation, and move-in coordination across multiple branches.
Key Responsibilities
- Minimum 2 years'' experience in UK residential lettings or property administration
- Manage tenancy progression from offer agreed to move-in across six UK branches
- Liaise with tenants, landlords, referencing providers, and suppliers
- Prepare and issue tenancy agreements and all pre-tenancy documentation
- Register deposits and issue prescribed information within statutory timelines
- Ensure compliance with UK lettings regulations (Right to Rent, EPC, Gas, EICR, How to Rent, etc.)
- Coordinate payments, move-in dates, inventories, and check-ins/check-outs
- Maintain accurate records using Reapit and process documentation via Goodlord
- Provide excellent customer service and regular updates to all stakeholders
About You
- 2+ years of UK lettings administration or tenancy progression experience
- Strong knowledge of UK lettings legislation and compliance
- Able to manage high-volume workloads across multiple branches
- Highly organised with excellent time management and attention to detail
- Confident using CRM systems (e.g., Reapit) and Microsoft Office
- Professional, reliable, and calm under pressure
- Strong written and verbal communication with a clear, neutral/UK English accent
- Proactive and able to work independently
- Comfortable working UK hours: Monday to Friday, 8:30 am – 5:00 pm
- Open to hybrid working once local office is established
