Temporary Administration Consultant Group Risk

Your knowledge:
- Knowledge of employee benefits essential
- Sound business and operational knowledge of insurance industry administrative process
- Be knowledgeable with the use of the CRM system
- Good knowledge of the business administration platforms
- Familiar with compliance processes and procedures in insurance industry
- Familiar with the business products and their rules and workings

Your duties will include:
- Servicing group risk clients
- Self-administration and self-monitoring of workflow items according to agreed SLA per process
- To update the pipeline tracker or any other systems/database on a regular basis to ensure that we are up to date with client accounts.
- Assist with the enhancing processes and activities
- Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
- Dealing with queries through to resolution, internally or externally
- Adherence to all quality standards set per process for the processes that you participate in
- Ensure that process is completed within the required SLA
- Identifying and reporting on service failures and errors
- Provide clients with the organisation's service and product information when required
- Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
- Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
- Adherence to the processing area's processes and Activity Work Instructions
- Adherence to organisations compliance processes and policies
- Punctual follow-up and feedback on clients’ queries

Skills
- Must be organised and have the right administrative skills
- Quality driven
- Ability to pay attention to detail as accuracy is important
- Using effective interpersonal skills to resolve conflict situations
- Ability to work effectively with others and contribute to team task accomplishment
- Ability to multi-task and manage multiple priorities
- Have the ability to operate effectively under pressure
- Task and deadline orientated
- Analytical mind and above average problem solving techniques
- Strong sense of ownership
- Good time management skills
- Pro-active and innovative

Your Qualifications and experience
- You must be a graduate from university or Technikon or be studying towards a degree or diploma having completed the first year of studies
- Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)
- You must have a minimum of 2 years’ experience in group risk administration industry in life insurance