Temporary Administration Consultant Group Risk

 

Recruiter:

Strategic Personnel

Job Ref:

JHB000289/Dana

Date posted:

Friday, September 16, 2022

Location:

Johannesburg, South Africa

Salary:

8000 Monthly


SUMMARY:
The primary focus of your role is to track and process all new business applications, maintain medical underwriting database and general administration.

You’ll have to keep your finger on the pulse of internal service level agreements to make sure that you achieve the agreed targets and turnaround times.
You’ll work closely with members in Group Risk and may also be involved or interact with other internal teams to resolve a process or activity.

JOB DESCRIPTION:

Your knowledge:
- Knowledge of employee benefits essential
- Sound business and operational knowledge of insurance industry administrative process
- Be knowledgeable with the use of the CRM system
- Good knowledge of the business administration platforms
- Familiar with compliance processes and procedures in insurance industry
- Familiar with the business products and their rules and workings

Your duties will include:
- Servicing group risk clients
- Self-administration and self-monitoring of workflow items according to agreed SLA per process
- To update the pipeline tracker or any other systems/database on a regular basis to ensure that we are up to date with client accounts.
- Assist with the enhancing processes and activities
- Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
- Dealing with queries through to resolution, internally or externally
- Adherence to all quality standards set per process for the processes that you participate in
- Ensure that process is completed within the required SLA
- Identifying and reporting on service failures and errors
- Provide clients with the organisation's service and product information when required
- Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
- Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
- Adherence to the processing area's processes and Activity Work Instructions
- Adherence to organisations compliance processes and policies
- Punctual follow-up and feedback on clients’ queries

Skills
- Must be organised and have the right administrative skills
- Quality driven
- Ability to pay attention to detail as accuracy is important
- Using effective interpersonal skills to resolve conflict situations
- Ability to work effectively with others and contribute to team task accomplishment
- Ability to multi-task and manage multiple priorities
- Have the ability to operate effectively under pressure
- Task and deadline orientated
- Analytical mind and above average problem solving techniques
- Strong sense of ownership
- Good time management skills
- Pro-active and innovative

Your Qualifications and experience
- You must be a graduate from university or Technikon or be studying towards a degree or diploma having completed the first year of studies
- Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)
- You must have a minimum of 2 years’ experience in group risk administration industry in life insurance

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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