SUMMARY:
This role is responsible to ensure excellent customer service
POSITION INFO:
Temporary Accounts Receivable Administrator - SHIELD/KEY ACCOUNT EXPERIENCE
Finance
Accountable for specialist outputs, as well as initiating quality standards within defined work routines and
policies.
Job Purpose
This role is responsible to ensure excellent customer service to both internal and external stakeholders
through exceptional collections management of customer accounts & effective and efficient resolution of
customer queries.
Key Accountabilities and Outputs
Accounts Receivable Administration
Management of Customer Collections aligned to trading terms and policy.
Posts customer payments by recording cash transactions from bank aligned to policy & debtors
trading terms.
Updates & reports receivables by totalling unpaid debtors.
Maintains debtor records through monthly review of masterdata.
Verifies validity of account discrepancies by obtaining and investigating information from sales
trading Agreements, promotions, customer service departments, and from customers.
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit terms;
coordinating contact with debtors & sales department.
Management and release of blocked orders aligned to policy.
Issuing of monthly customer statements.
Preparation and consolidation of all reconciliations, documents to facilitate legal handover
procedures.
Adherence to the health, safety and environmental standards
Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
Ensure compliance to all relevant legislation
General
Conversant with relevant business information, policies, processes and procedures
Maintains expected performance standards
While Job Descriptions are written up for the purpose of a basic outline of the work and
responsibilities associated with the Job, the Company encourages and expects all employees from
time to time, to assist with work that may not be a direct part of their job description.
Additional Region-Specific Accountabilities and Outputs
Qualifications and Experience
National Diploma / NQF 6 (Preferred)
Upto 2 years experience (Operational) FMCG, experience in a debtors department
MS Excel, SAP
Key Qualities
Critical Success Factors
Financial understanding & accuracy
Proficient with all Microsoft Office tools & preferably an Advanced Excel user
Analytical mind, organized, precise and meticulous
Ability to take initiative, learn quickly and strive for results
Excellent communication skills both verbal and written
Strong team player
Conscientious with follow-up & feedback
Communication
Routine communication with customers or clients
Problem Solving
Proactive identification of problems that are concrete and procedural, troubleshoot and apply
solutions in line with guidelines provided or escalate more complex problems to superiors, providing
information required to solve problems.
Relationships Maintained
Others outside the organisation
Behavioural Competencies
Planning and Organising
Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
Able to prioritise activities and resources, ensuring that results are achieved effectively.
Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful
outcome.
Customer Relations
Asks questions to identify customer needs or expectations
Follows through and meets personal commitments to others on time
and professionalism.
Continuously monitors delivery to make sure the customer is receiving good service
Shows a strong commitment to exceeding customer expectations
Able to own responsibility for mistakes, apologise and make suitable changes to services
Continuous Improvement
Increases performance expectations when success has been achieved
peers, subordinates, etc.
Finds ways to fast-adapt improvement ideas to work processes
Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements
Collaboration
Helps others with their work.
Meets commitments to team members or others in the organisation.
Actively contributes to team discussions and the accomplishment of team work plans.
Shares expertise and resources to help others address their needs.
Seeks to include all those who can contribute to the most successful outcome and those who have a
stake in the results.
Actively keeps all stakeholders informed.
Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in
Legal and Ethical Conduct
counsel before acting
Acts in accordance with conventional ethical and professional standards
Takes action to enforce legal, policy, ethical and professional requirements; exposes violations
