Telesales Team Leader

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

114134

Date posted:

Saturday, October 10, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

TELESALES TEAM LEADER | CONTRACT

A leading financial services environment is looking for an experienced Telesales Team Leader to lead, coach and drive the performance of a high-performing sales team on a 12-month contract. Experience with long-term insurance products such as life and funeral cover is a must.

Minimum Requirements

Matric
Degree (NQF 7) in a relevant field that is FAIS compliant
RE5 certification
Minimum 2 years’ experience leading a sales team within a long-term insurance environment
Proven experience managing sales targets and KPIs
Experience in coaching, mentoring and performance management
Strong understanding of contact centre sales processes and customer service standards

Key Responsibilities

Lead, motivate and manage a team of sales consultants
Drive daily, weekly and monthly sales targets
Monitor team performance against agreed KPIs and sales objectives
Coach and mentor consultants to improve sales performance
Identify performance gaps and implement appropriate interventions
Support the team with sales techniques, objection handling and customer engagement
Analyse sales and performance reports and provide feedback
Manage escalated customer queries where required
Ensure adherence to quality, compliance and operational standards
Promote accountability, teamwork and a strong performance culture

Key Skills & Competencies

Strong leadership and people management skills
Excellent coaching and mentoring ability
Strong sales and commercial acumen
Performance-driven and target-oriented
Excellent communication and interpersonal skills
Good analytical and problem-solving abilities
Ability to manage conflict and difficult situations
Resilient and able to perform in a fast-paced contact centre environment

Alternatively, email your CV to jordyn.

⚠️ Only candidates meeting the minimum requirements will be considered.

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