Telesales Consultant - Langebaan, Western Cape

SUMMARY:
We are seeking an enthusiastic and results-driven Telesales Consultant to join our team in Langebaan. In this role, you will be responsible for generating sales through phone-based engagements and assisting walk-in customers. You’ll play a vital role in maintaining strong customer relationships, resolving issues, and supporting the sales team.

POSITION INFO:
Responsibilities

• Drive sales by contacting potential or existing customers to promote products and services.
• Assist walk-in clients with product advice and small project cost/quantity estimations.
• Follow up on quotations to close deals and support future sales.
• Resolve customer issues by liaising with relevant departments.
• Support the Sales Representative in the absence of the Sales Coordinator by preparing estimations, quotations, and sales orders.
• Provide relief support at the sales counter as required.
• Meet and exceed monthly sales targets.
• Ensure excellent customer service and a professional, solution-driven approach.

• Proven experience in telesales or a similar sales/customer service role, ideally in the building industry.
• Demonstrated ability to meet or exceed sales targets, particularly via phone.
• Strong knowledge of building materials and related products.
• Familiarity with sales and communication tools (e.g., Retail IQ software, telephone and email systems).
• Excellent verbal communication and interpersonal skills.
• Strong negotiation skills and the ability to handle customer complaints with professionalism.
• Ability to learn and confidently explain products and services to prospects.