Telesales Consultant

Our client in the retail industry has an opportunity for a Telesales consultant .

Requirements:

• Matric or relevant clerk order experience.
• Stationery experience / Optiplan knowledge.
• Order taking and ordering process.
• Good negotiation, communication and intrapersonal skills.
• Clear phone talking experience.
• Prepared to work flexible hours.
• Be able to work in a team.
• Have excellent knowledge and understanding of the company’s’ catalogue.
• Have excellent knowledge of the products and stock codes.
• Have excellent knowledge of product packaging and suppliers.
• Understand AXAPTA and all functionalities.
• Understand cost prices, selling prices, gross profits and mark-up calculations.
• Understand the contract pricing, buyout costing and book prices
• Have sales skills and the ability to close deals with customers.
• Be able to deal with customer complaints and follow through.

KPAs: 

• Call potential customers and inform them of products, services and offers to generate sales
• Responsible for territory management by ensuring customer details are correct.
• Complete daily calls and meeting targets on a daily, weekly and monthly basis.
• Call current customers in the portfolio to promote sales and achieve targets.
• Offer excellent customer service by informing a customer of prices, delivery dates, -delays and by handling complaints.
• Process all orders on receipts by following the order validation process to ensure accuracy and advise if anything is out of stock.
• Follow call-cycles to liaise with customers daily.
• Ensure that the order validation process is followed to ensure accuracy.
• Perform administrative tasks related to customer information and orders.
• Drive sales to sell products, services and, for existing customers, to use our business more often.
• Update customers on all promotions.
• Follow up on sales quotes and negotiate prices.

This is a 6 month contract and dependent on your performance you could land a permanent position.