Telesales - Appointment Setter

Duties and Responsibilities:

• Answer Inbound Calls - Appointment setters answer inbound calls from the company’s prospects and current clients or customers. They answer any questions the client might have and set up appointments for the client to speak directly to a salesperson.
• Place Outbound Calls - Appointment setters receive lists of potential clients from the sales team, and they are responsible for cold calling these prospects. They use these calls to determine the overall interest of prospective clients and eliminate clients who aren’t interested.
• Email Clients - Appointment setters may also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed.
• Keep Accurate Records - When appointment setters contact prospective clients and talk to them about products or services, they keep accurate records of each conversation. They also indicate in these records whether the person is interested or not.
• Provide General Administrative Support - When they aren’t calling customers, appointment setters provide general admin support to the sales team. They make copies, organize documents, and rearrange schedules as needed

Appointment Setter Skills & Qualifications:

• Sales Skills – Since appointment setters are often the first point of contact between a client and a company, they have basic knowledge of sales principles. They also know how to garner interest in the product or service that the company is selling
• Customer Service Experience – Appointment setters have previous customer service experience, preferably in a call center environment. However, any kind of retail customer service is usually helpful for this position
• Data Entry Skills – Successful appointment setters are skilled data entry employees who can type at fast speeds with high accuracy
• Interpersonal Communication Skills – These professionals talk to clients all day through both phone calls and emails. As such, they are excellent with interpersonal communication skills in both verbal and written forms
• Organization Skills – They also need to work with the schedules.

Target - 40 client facing appointment.