SUMMARY:
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POSITION INFO:
JOB DESCRIPTION:
The Telesales Consultant will be responsible for generating Warranty/Booster, Service & Maintenance, LPP, Adcover/Deposit Cover, Paint Tech & Tyre & Rim Sales. Generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.
DUTIES / KEY RESPONSIBILITIES:
- Achieve/exceed sales targets
- Follow up on all sales leads in a timely and effective manner
- Adherence to QA and Compliance criteria as per FAIS requirements
- Responsible for follow-ups
- Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
- Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
- Accurate daily recording of all call details on the LMS
- Maintain and develop professional selling skills
- Daily administration
EDUCATION:
· Grade 12 / Matric
· Fully FAIS accredited as per requirements set out according to your DOFA date
· RE Qualification – as per DOFA date
· Up to date with CPD Hours
· Preference will be given to candidates that have completed the full FAIS qualification
EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:
· Minimum 1 – 2 years’ sales experience (telesales environment) or if no work experience (school leaver), a passion for sales is a must
· Experience in an inbound/outbound call centre environment
· Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive
· Excellent communication (verbal and written) - Good command of the English language
· Motor industry experience will be an advantage
· Results-driven
· Good negotiating and closing skills or ability to take instructions to be trained by an experienced sales coach
· Target and incentive driven
· Energetic
· Multi-tasking
· Excellent time management and attention to detail
· Confident and assertive
· Ability to work under pressure
· Team Player
· Accuracy in data capture
· Outgoing and vivacious personality
· Computer literate – MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)
· Strong formal sales training/understanding or willingness to learn and share knowledge
· Criminal and Credit Clear
· Reliable or own transport
· A background in the Motor trade would be preferable
· Ability to work late and weekend shifts
· You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role, you may be required to provide some form of financial advice on financial products
· Study assistance will be provided to those who haven’t completed their RE/FAIS qualification (work back agreement will be signed)
