Telematics Support Consultant

SUMMARY:
TELEMATICS SUPPORT CONSULTANT
Location: Edenvale, Johannesburg

NON-NEGOTIABLE REQUIREMENTS: 

• Min. 2-5 years’ exp. in the telematics/vehicle tracking industry.
• Exp. customer support, key account management, or related. 
• Willing to travel.

POSITION INFO:
Minimum requirements:

• Matric or equivalent.
• Minimum of 2–5 years’ experience in the telematics industry.
• Exp. customer support, key account management, or related.
• Willing to travel.

• Excellent organisational skills and ability to meet deadlines in a fast-paced, project-based environment.
• Exceptional communication skills, both written and verbal.
• Strong computer literacy and technical aptitude.

• Supports the implementation of software by assisting in system configuration, testing, and deployment based on client requirements.
• Collaborates with clients to understand their supply chain challenges and tailors solutions using the software tools.
• Collects feedback from clients to drive improvements in both the product and the implementation process.
• Assists the sales team by providing technical expertise in the pre-sales process, including product demonstrations and consultations.
• Keeps up to date with supply chain trends and the company's evolving product features to better support clients.
• Maps customers’ information flow between systems and processes.
• Identifies bottlenecks, reduces manual data intervention, and avoids unnecessary data capture or duplicated work efforts.
• Re-engineers practical and efficient operational processes that technology can underpin.
• Provides accurate and relevant reporting on the impact of the Telematics Solution on clients’ businesses.
• Measures cost savings and performance metrics such as EFM on SLAs.
• Prepares accurate value statements for clients, including A+ and A customers.
• Builds strong client relationships by addressing needs, advising on best practices, and ensuring full utilisation of software capabilities to optimise inventory and demand planning.
• Coordinates project meetings and prepares concise reports and presentations.
• Delivers client training sessions on system functionalities, customisations, and best practices.
• Creates and maintains clear documentation for client-specific configurations and customisations.
• Implements client systems, translates business needs, and configures existing processes.
• Maintains and grows technical and process skills through ongoing learning.
• Ensures accurate and consistent information is delivered to the correct contact at the customer’s site.
• Resolves account queries and maintains correct contact lists.
• Achieves 95% SLA targets and reports on service levels.
• Provides insights on improving processes, highlighting what works well and proposing solutions for further optimisation.