Telematics Support

SUMMARY:

POSITION INFO:
Key Skills and Requirements: 

• Matric Certificate
• 3+ years’ experience as an IT Technician or in a similar role
• A+ and N+ certifications (or equivalent) are required
• Valid driver’s license and willingness to travel between sites if required
• Understanding of computer hardware and software troubleshooting
• Familiarity with Microsoft Windows operating systems (Windows 10/11)
• Basic knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Ability to set up and configure desktops, laptops, phones, printers preferred
• Understanding of networking fundamentals (IP addressing, DNS, DHCP, wireless networks)
• Experience working in a domain environment (user accounts, password)
• Ability to follow IT processes and escalate issues when necessary
• Good communication and customer service skills
• Eagerness to learn and grow in a technical environment
• Knowledge of vehicle tracking units; Teltonika unit knowledge would be advantageous
• Knowledge of vehicle tracking platforms and how they operate
• Basic knowledge of vehicle battery voltages and reading wiring diagrams
• Basic knowledge of mobile data, APNs, cloud storage, vehicle cameras, Bluetooth beacons

• Customer Service Oriented – Demonstrates a helpful, patient, and solution-driven attitude when assisting users
• Accountability – Takes ownership of tasks and follows through on responsibilities with minimal supervision
• Attention to Detail – Applies a thorough and accurate approach to setups, troubleshooting, and documentation
• Problem Solving – Uses logic and initiative to identify, analyse, and resolve technical issues efficiently
• Teamwork – Works collaboratively with colleagues across departments and sites to support the wider IT function
• Communication Skills – Communicates clearly and professionally with both technical and non-technical users
• Time Management – Manages workload effectively, prioritising tasks to meet deadlines and service expectations
• Integrity and Trustworthiness – Maintains confidentiality and handles sensitive information responsibly
• Willingness to Learn – Demonstrates initiative in learning new tools, technologies, and processes

• Management of stock levels (safekeeping and ordering)
• Management of stock levels of SIM cards associated with the vehicle trackers 
• Liaising with the Fleet Manager to determine when setups are required, and responding accordingly
• Testing of all vehicle tracking units that have been returned 
• Setup of all vehicle tracking units (panic units and standard trackers)
• Primary point of contact for any hardware and software issues 
• Acting as administrative superuser on the current and new sites
• Champion of the camera integration rollout
• Research into early warning systems and other new insurance requirements
• Research on the use of beacons
• Point of contact for the VTR (Vehicle Tracking & Recovery) organisation
• Assist with training on the tracking system to ensure effective user adoption
• Assist onsite support technicians when queries arise regarding vehicle tracker installations
• Proactive monitoring of the tracking system to ensure all units are functioning as they should
• Weekly monitoring of vehicle last check‑in and eco score reports to identify issues
• Monitoring of vehicle battery levels to pre‑warn branches when batteries are going flat