Telecommunications Administrator

SUMMARY:
PURPOSE:
To administer, coordinate and manage telecommunications service requests for fixed connectivity services, including fibre, wireless, VSAT and LEO links. The role supports the ordering, upgrade, relocation, cancellation and decommissioning of links, while ensuring accurate vendor engagement, cost control, billing follow-up, documentation and service delivery tracking.

POSITION INFO:
FORMAL EDUCATION:

• Matric / Grade 12
• Degree or Diploma in Information Technology, Telecommunications, Networking or an equivalent field will be advantageous

• Minimum 5 years’ experience in networking, telecommunications or connectivity services
• 2 to 3 years’ experience in an IT or telecommunications administrative environment
• Experience with service requests, vendor coordination, billing queries, reconciliation, reporting and customer-facing support will be advantageous
• Business Analysis, vendor management or service management exposure will be advantageous

• ITIL Foundation will be advantageous

• Source competitive pricing for operational connectivity services and support cost-effective service decisions

• Establish and maintain professional relationships with internal clients, vendors, service providers and operational teams
• Provide advice to SDMs, OPMs, managers and solution teams on best-fit connectivity options based on requirements, cost and service availability
• Coordinate with clients regarding landlord approvals, access requirements and issues impacting link delivery

• Prepare weekly and monthly vendor progress reports, track open actions, follow up on delays and maintain accurate delivery status updates

• Engage with vendors regarding service delivery, quotations, lead times, billing, escalations and costing

• Order, upgrade, relocate, cancel or decommission fixed connectivity links, including fibre, wireless, VSAT and LEO services
• Maintain accurate records of link status, service references, installation dates, cancellations and related documentation

• Provide Deal Desk and Solution teams with validated pricing and supporting information for tenders, proposals and billing requirements

• Prepare and follow up on credit note requests for incorrect billing, cancelled services, service failures or vendor billing discrepancies

• Reconcile vendor invoices and ensure costs are correctly allocated to the relevant client, service, project or department

• Receive monthly statements, perform reconciliations and follow up on discrepancies, outstanding credits and missing invoices

• Receive, review and process requests on Helix/Halo for new services, changes, cancellations, upgrades and relocations
• Document actions taken, communicate progress to stakeholders and escalate risks or delays where required

• Ensure all information regarding courses and certifications is kept up to date on the Talent Portal in ESM/ESS

• Develop role-relevant skills through on-the-job learning, training and certifications aligned to telecommunications, service management and business requirements

• MS Word – Basic to Intermediate
• MS Excel – Strong, including reconciliations, tracking spreadsheets and reporting
• ESS/ESM and Talent Portal administration
• SAP or similar finance/procurement systems
• Remedy, Helix, Halo or similar IT service management/ticketing systems
• Understanding of telecommunications services, service orders, vendor escalation processes and billing reconciliation
• Strong communication, attention to detail, customer service, problem-solving and time-management skills