Technical Support Specialist

SUMMARY:
Looking for a skilled and hands-on Technical Support Specialist to serve as the product expert in the field. You'll be the crucial link between the sales team, customers, and the R&D lab. This dynamic role involves providing on-site technical assistance, demonstrating product capabilities, and ensuring the customers achieve the best possible results with coating products. If you have a deep passion for coatings and a talent for solving practical problems, this role is for you.

POSITION INFO:
Qualification

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.