Technical Service Assistant

SUMMARY:

JOB PURPOSE

The candidate will be reporting to the Sales Department and will work closely with the sales team to provide technical support and backup

The candidate will conduct on-site quality assurance to ensure that the trade adheres to the company specifications

POSITION INFO:


REMUNERATION PACKAGE
Basic Salary
Car Allowance
Cell phone Allowance
Petrol Allowance
Provident fund Contribution
Guaranteed 13th cheque



FUNCTIONS & RESPONSIBILITIES
 
To support the sales team in a complex environment by providing the necessary technical backup and service to customers, internal sales staff, and industry stakeholders
Support the sales team with writing paint specifications
Conduct on-site quality assurance for guarantee and quality purposes
Verifying 3rd party quality assurance reports for quality and guarantee purposes
Handling and feedback of technical and customer-related complaints - On-site and internal
Guide and verify the on-site tender and adjudication process of sales personnel
Handling the trade and online retail guarantee process
Develop skills to eventually conduct on-site and internal training programs for clients and internal sales staff.
Position may require assistance with product verification and application, following new product development or improvement by Research & Development
Maintain good professional relationships with all industry stakeholders when on site
Conduct site visits, quality control, and compile related technical reports
Provide colour guidance and technical advice to customers



REQUIREMENTS
Matric / Grade 12
Practical and technical experience relevant to the paint and building industry - advantageous
Exposure to building contracts management - advantageous
Exposure to the sales process of paint within the trade sector – advantageous



Competencies Required:
 
Must have the will to develop a strong technical knowledge of industry practices and terminology
Must develop a passion for the technical aspects of the construction and paint-related industry and develop a basic understanding of the chemical make-up of paint
Must be pragmatic and hands-on in order to develop a practical understanding of the paint application process
Within a short period of time be competent with the use of all quality assurance instrumentation related to on-site testing
Must quickly develop the skills to gather on-site technical information with regards to the aspects of paint failure and the application process
Must be fully competent in written communication skills to develop the skills to compile professional technical site reports
Must have the leadership skills and verbal communication skills to eventually handle conflict and stressful situations when dealing with customer complaints
Need to have the emotional intelligence to adapt and deal with different personality types and resolve conflict
The person must be service driven and complement our growing sales team
Must be a team player and willing to work together with colleagues and support staff
Honesty, integrity, and punctuality is crucial for success
Computer literacy and proper working knowledge of MS Office computer packages
Must be competent with the mathematical skills required within the industry
Hands-on approach to problem-solving



Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to deon@------
Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.