Technical Repair Manager

Recruiter:

Pollock & Associates

Job Ref:

M25325T

Date posted:

Friday, June 24, 2022

Location:

johannesburg north, Gauteng, South Africa

Salary:

CTC package offered based on level of skill and experience

SUMMARY:
Reporting to the CEO you will ensure complete Best in Class performance and compliance of the “White Goods” Technical Department.

JOB DESCRIPTION:

Ensuring that all technical repairs, installations and repairs of all equipment applicable to the business are completed in accordance with the Group guidelines and best possible quality standards. Essential that you have experience as a technical manager for small appliances as well as managing a Bench repair facility.

Essential Education and Experience and Skills

Matric
Technical Electronics qualification NQF 5 or higher essential
Minimum of 5 years of experience in managing technical teams in a service environment
White Goods experience essential
Valid Driver’s License Code 8
Relevant job costing system and IT user experience

Main Responsibilities

Manage all technical activities (B2B and B2C) in the market
Take responsibility for the Technical Budget based on business/technical needs
Manage and drive all key technical reports and reporting
Manage the Company’s Recycling programs
Plan and implement technical training
Ensure compliance of all products with local regulatory requirements
Manage and co-ordinate all issues relating to compliance of appliances and accessories
Implement and support incident and crisis management (appliances and accessories)
Implement and monitor product traceability exercises
Design appropriate solutions for improvement of existing After Sales Service procedures to meet customer expectations
Manage after-sales service offerings
Ensure that labelling information is compliant with local legislation
Create awareness about the company''''''''s green initiatives
Ensure compliance with the Occupational Health and Safety Act 85 of 1993

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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