REPAIRS MANAGER

SUMMARY:
REPAIRS MANAGER 

ROODEPOORT

R45 000 CTC PER MONTH 

POSITION INFO:
Minimum requirements:

• Matric
• Relevant technical qualification or trade qualification
• At least 5 years' experience in a workshop, repair or technical environment
• Previous experience managing or supervising technicians
• Experience managing a high-volume repair operation
• Experience with job card or workshop management systems
• Managing the daily repair workflow and allocating jobs to technicians
• Leading, managing and developing the technician team
• Taking ownership of all job cards and ensuring they are accurate and up to date
• Monitoring open and ageing repairs and driving jobs through to completion
• Managing repair turnaround times and technician productivity
• Ensuring repairs are completed correctly, tested and meet required quality standards
• Monitoring jobs awaiting parts, quotations or customer approval and ensuring these are actively managed
• Investigating repeat repairs and identifying opportunities to improve repair quality
• Working closely with the Spares and Service Centre teams to ensure the smooth flow of repairs
• Ensuring the repair system accurately reflects the status of every job
• Managing escalated technical and customer-related repair issues
• Producing and reviewing repair performance reports and identifying areas for improvement
• Maintaining high standards of housekeeping, safety and discipline within the repair area
• Continuously improving the repair process, productivity and turnaround times
• An experienced workshop, repairs or technical services manager/supervisor
• A strong people leader who knows how to manage and motivate technicians
• Technically minded and able to understand and troubleshoot repair issues
• Highly organised and able to manage a high volume of jobs simultaneously
• Results-driven and focused on turnaround times and productivity
• Comfortable working with job cards, systems and operational reports
• A strong problem solver who takes ownership and follows issues through to resolution
• Detail-oriented, with a strong focus on quality and accuracy
• Comfortable working in a fast-paced operational environment
• A hands-on leader who is prepared to get involved and make things happen