Technical Operations Administration (Eworks Essential)

SUMMARY:
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POSITION INFO:

TECHNICAL OPERATIONS ADMINISTRATOR (EWORKS ESSENTIAL)

Northern Suburbs, Cape Town

We’re looking for someone who has solid experience supporting technical field staff and managing end-to-end service administration. If you haven’t worked on EWorks, this won’t be a fit — the system is a core part of the job.

What you’ll be doing:

• Providing full administrative support to technical field teams

• Managing job flow through EWorks (logging, tracking, updating, closing)

• Coordinating call logging, job cards, follow-ups and completion

• Ensuring internal clients are supported in line with the SLA

• Maintaining internal quality assurance standards

• Handling quotes, purchase orders and documentation

• Keeping communication tight between teams, contractors and internal departments

Minimum Requirements (non-negotiable):

• 3–5 years proven Service Administration experience

• EWorks experience

• Matric

• Valid driver’s licence

• Diploma or equivalent qualification in:

  • Business Administration,

  • Operations Management, or

  • Call Centre Management

• Strong administrative and coordination ability

• Excellent follow-through and attention to detail