Technical Manager

SUMMARY:
Our client who is a leading fuel management solutions service provider is urgently looking to employ an experienced Technical Manager at their organization

POSITION INFO:
Location: Bedfordview (Cyrildene), Gauteng

Requirements:

• Matric
• Any Technical Related Qualification
• 5+ years of technical experience (industry experience would be an added advantage)
• Must be tech savvy

• Manage Team of Installers and Technical Division (Helpdesk Technicians and Field Technicians)
• Scheduling and Coordination of Installations and Service calls, via the Scheduling Board with the Technical Coordinator.
• Admin to Client Folders maintaining the service history so that all actions on a site available in the folder and Manage Engine.
• The Service Call Manager is maintained kept up to date with regards to Contact Details.
• Technical Management of Activities. Demands solutions to problems and coordinates the solution, arriving on site. Makes sure bugs are reported and tracked. Always demands a better system and service from your team.
• Keeps a summary of activities for the Technical Meeting, must occur regularly at fixed date and times. Cover new solutions, updates to Forum and new discoveries relating to the system and its operation. Updates on Software change requests and Bugs reported. Latest software releases and features.
• Demands that issues that are problems are kept on the Development Plan. Liaise with Development and Qual on issues affecting the sites.
• Makes sure that Trouble Shooters are maintained and made known and put to use by all Technical Staff.
• Oversee the Stock management, so that Technicians are not kept waiting for stock and go to site without loitering in the office. Must be liaised with Stores so that stock is ordered to keep up with demand and requirements.
• Makes sure that Internal Test benches and setup are properly maintained with the latest software and early versions available for testing on Internal Masters (Devices that are known to work 100%)
• Always stays in communication with the Clients and understanding their problems and working towards an amicable solution for them.