Technical Customer Support Specialist – Construction Products & Hardware

SUMMARY:
Our client is a respected manufacturer supplying the retail, DIY and construction industries with high-quality building products.

POSITION INFO:

Technical Customer Support Specialist – Construction Products & Hardware

Location: Montague Gardens, Cape Town

Salary: R30,000 per month (Negotiable depending on experience) + Medical Aid + Pension Fund

Join a Leading Manufacturer

Our client is a respected manufacturer supplying the retail, DIY and construction industries with high-quality building products.

We are looking for a technically minded customer support professional who understands construction products and enjoys helping customers solve product-related queries. This role is ideal for someone currently working for a manufacturer, distributor or hardware retailer selling adhesives, sealants, waterproofing, coatings or related construction products.

Key Responsibilities

• Provide technical product advice and support to customers and the sales team.
• Handle technical product enquiries received via the Technical Helpline.
• Investigate and coordinate customer complaints with Sales and Laboratory teams.
• Coordinate product testing and sample requests.
• Compile monthly reports on customer complaints and product samples.
• Maintain Technical Data Sheets (TDS), product documentation and technical databases.
• Develop and maintain customer FAQs and technical support information.
• Procure laboratory equipment and consumables.
• Control laboratory stock and documentation.
• Coordinate laboratory servicing and maintenance.
• Ensure laboratory administration, housekeeping and safety standards are maintained.
• Assist with continuous improvement initiatives within the Technical Services department.

Minimum Requirements

• Grade 12 (Matric).
• Technical qualification advantageous.
• 3–5 years'' experience within the construction chemicals, adhesives, sealants, waterproofing, coatings, hardware or building materials industry.
• Previous experience providing technical product support or handling technical customer enquiries.
• Experience investigating customer complaints and recommending product solutions.
• Strong Microsoft Office skills.
• Fluent in English and Afrikaans.

We are particularly interested in candidates who have worked for:

• Manufacturers of adhesives, sealants, waterproofing products, coatings or construction chemicals.
• Building material distributors.
• Hardware retailers.
• Specialist construction product suppliers.

Ideal Background

Experience with products used in:

• Construction chemicals
• Adhesives
• Sealants
• Silicone products
• Waterproofing systems
• Tiling systems
• Grouts
• Flooring products
• Repair mortars
• Building maintenance products
• Industrial bonding solutions
• DIY products

Personal Attributes

• Excellent customer service skills.
• Strong technical aptitude.
• Ability to explain technical products to customers.
• Strong problem-solving ability.
• Excellent administrative and organisational skills.
• High attention to detail.
• Self-motivated and proactive.
• Able to work effectively with customers, sales teams and laboratory personnel.